AAA Auto
We helped AAA Auto close 30% more insurance policies while speeding up the process by 50% and saving 3,500 person-days.
[ VÝSLEDKY ]
50%
faster deal closing process
1.2x
more upsold insurance products
3,500
man days saved through process automation
[ CHALLENGE ]
AAA Auto is always working on how to improve internal processes and offer a broader range of services at a quality level where the customer is fully taken care of on the spot when buying a car. One essential product a customer cannot drive off the lot without is insurance. But providing a comprehensive insurance offer without logging into every insurer system was taking too long.
[ ŘEŠENÍ ]
During the analysis, we found that the key metric was employee time spent calculating insurance at the expense of customer service. We built the AAA Auto app on our own Verzuz platform and fine-tuned the insurance closing process, achieving more than 50% time savings compared to the previous solution. AAA Auto can now upsell 1.2x more products in the Czech Republic and Slovakia.
